We used to solve all AVChat issues by email, and it was wrong because all the info we’ve shared by email is now locked in those private email discussions, and believe me there’s a lot of useful info in those emails! That’s why we’ve now launched a proper, public, forum : http://avchat.net/forum/, to make all that „problem solving info” available to everyone! The entire AVChat team will be answering questions in there so expect proper deep technical documented answers. There are special areas for all our products including AVChat, the HD video recorder and the audio recorder. The private and personal support by email is still available to our customers, the forum is just an addition!