Why would AVChat 3 fail to connect to the media server?

Posted on Wednesday, November 4th, 2009 by Octavian Naicu in documentation, tips & tricks

Error 1: If, when trying to connect using AVChat 3, you are getting this error message: Connection failed, media server might be down or firewall might be blocking the connection! like this:

Error message shown when AVChat 3 can not connect to the media server

You need to check:

  • your rtmp connection string inserted in avc_settings.xxx
  • the media server might not be running (you can check if Red5 is running by going to http://yourred5server.com:5080/)
  • the media server might have not started properly (thus is not running, you can check the logs in Red5/log for any ERROR messages during startup)
  • there is a firewall on the media server blocking TCP traffic over port 1935 (and 5080)
  • the user trying to connect is behind a firewall that blocks the connection (either a personal one installed on his computer or a corporate one installed on his network, to test his connection capabilities he should run these connection tests: http://www.flashcomguru.com/apps/port_test/index.cfm )

Error 2: If, when trying to connect using AVChat 3, you are getting this error message:  Connection Rejected:No scope ”avchat30/_definst_” on this server OR The connection with the video chat server could not be made like this:

AVChat 3 error message when there is an issue with the AVChat 3 Red5 media server files

It means you are using Red5 and your Red5  is running but:

  • make sure you use Red5 0.8 final (AVChat 3 is not compatible with any other versions)
  • make sure you installed the AVChat 3 Red5 server files properly (Red5/webapps/avchat30)
  • make sure you restart Red5 after you installed the Red5 server side files (Red5/webapps/avchat30)

Error 3: If, when trying to connect using AVChat 3, you are getting this error message: Application (avchat30) is not defined , like this:

AVChat 3 error essage shown when the FMIS app is not set up

you are using FMIS and you have not created the FMIS server side avchat30 app (FMIS/applications/avchat30), follow the installation instructions and you should be just fine!

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This entry was posted on Wednesday, November 4th, 2009 at 11:22 and is filed under documentation, tips & tricks. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

2 Responses to “Why would AVChat 3 fail to connect to the media server?”

  1. Josep Viciana Says:
    January 14th, 2010 at 11:27

    Hello, I see this error when I enter the admin panel, but it works correctly when I enter as a normal user.

    This is the error:
    Connection Rejected: [Server.Reject]: Adapter: _defaultRoot_, vhost: _defaultVHost_, App: avchat30/_definst_ (onConnect call failed)

    Any solution or idea?

  2. Octavian Naicu Says:
    January 14th, 2010 at 11:51

    Maybe someone has enabled swf verification on your FMS hosting account/server ? Please contact support at: http://avchat.net/support/request-support/

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