Need Help ?

FAQ Documentation Personalized Support by Email Requirements How it works?

Request technical support from our team

Before requesting support make sure your issue is not answered/solved already in the FAQ area or in the Support Articles area.

For non technical (sales,license change,press,questions,etc..) inquiries please use the contact page to contact us.

If you:

can't get the software to work,

don't know how to use the software,

found a bug and you want it solved,

don't know how to set up the software in a certain way,

have any other technical issue,

use the form below to send us a ticket. The ticket will be reviewed and answered by email within one business day. All fields are required!

Software causing trouble*:

Your email (you will receive the answer at this address)*:

DIRECT LINK to where the software is installed on the licensed domain*: e.g. http://www.mysite.com/chat/index.html

Server side technology*:

Detailed info about your issue*:

Please include if available: Joomla CMS username/password for the administration area, for dedicated media servers you can include the Red5/FMS/FMIS version and Java version (java -version), dedicated hardware specs, hosting company, etc... .